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/import/json/ api endpoint shows success but "failed to upload" message

Trying to import using this endpoint (in R with httr). I get a 200 status code and message

"Uploaded file username_d6ffedf7-6245-4c15-9630-6b28f64d6da2.json saved successfully from sender [email protected] and an ingestion job has been created with the status RECEIVED"

and then a red banner on the bitio page saying username_d6ffedf7-6245-4c15-9630-6b28f64d6da2.json upload failed. Please advise..?
thanks